It’s been a long time since my previous post. I haven’t been able to … technology put a chain on me.
Let me start by saying, I’m not a “WordPress basher.” I’ve used the service since June of 2008 when I started my SandySays1.wordpress.com blog. In addition, I have this blog and a webpage, now on Blue Host, both started on WordPress. In that period of time, I’ve been pleased for the most part. Except when they make changes (and I see many of them as marginal), the system works.
However, all the bugs on my computer room wall are now deaf from my rants and colorful language over the last couple weeks. I’ll explain. My beautiful, intelligent, and industrious wife maintains my web page. She decided to upgrade to a “better” version of the software at Blue Host. All good, right? Blaaaaaaaaahhhhhhh! It was a disaster.
Blue Host and WordPress are now separate companies. Exactly what happened during installation of the “improved system” we’ll never know … we sure do know the results. Suddenly, chaos! I’ve been posting to Sandysays ever since its inception using the same procedure. One day after we were “improved,” I tried to enter a new post, but the administrative line had disappeared. Panic ensued. I couldn’t make posts, get my stats etc. We hadn’t connected the upgrade with the SNAFU. Blue Host had assured wonderful wife the upgrade wouldn’t effect anything we were doing. After a day of futile searching for things we did wrong, I decided to ask for help.
Just trying to figure out how to get in touch with the support group was a seemingly endless loop of being referred to FAQs, forums and instructions that didn’t fit the problem I was describing. Frustration appears, my beloved Sandy hid in the bedroom to avoid my verbal tirades. Finally, I got a way to email the “Happiness Engineers.” Some of them are … and some resemble a nightmare character from the movie “Halloween.” Maybe that’s a little strong. The first dude didn’t read my problem, or at least didn’t address it, then was pissed when I pointed this out. A piece of advice, if you get one of these types, flush and move on. This turkey told us nothing was changed when we knew it had.
After a few tries I got a gal who was able to tell me how I could at least access admin. It was a different method than I had ever used the system in the past, but I was back in business … I thought. Then the s — t hit the fan … again. Not only didn’t I have access to the blogs, the URLs suddenly sent everybody accessing my blogs, directly to my web page. Panic resumed, wallpaper peeled. The two company circle dance began. There was no end. We’d call one and they’d say, “It’s not us, call the other guy.” Then the other guy would tell us, “It’s not us, call the other guy.” It was like an Abbot and Costello skit. (Some of you may be old enough to know who they are, look them up on the net if you’re not.) Funny if you aren’t living it. After a few rounds of that, we got a tech who actually looked at the problem. She tried to give us instructions to fix it. Problem was that when we tried to do what she suggested, the buttons she told us to use were “grayed-out” and inactive. She said something was probably amiss in our system. Since I’m better a breaking things than fixing them, I assumed I was the culprit. I called an IT pro and paid him to “cure my computer.”
After four hours of determining that my system was fine and becoming so frustrated in trying to work with the “Happiness People,” he left. At this point the bugs lost their hearing. I was on my own again. Finally, through the chat line, I found this angel named Kristin. She actually read the problem, replied, “Oh this isn’t a problem, I’ll fix it.” Within 20 seconds IT WAS RESOLVED. When the upgrade was made the “mapping was changed” and for some reason the process to revise it wasn’t possible for us to use. I’m sure this was “a bad trip,” and you folks would NEVER experience something similar.
As you can see I posting again. And I’m happy … Thanks to Kristin. My wife has moved back in, Sandy loves me again, and all the bugs are easier to sneak up on. Life is good.
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